Yasmin Mohd Adnan, Zarita Ahmad Baharum, and Abdul Ghani Sarip, Effective Complaint Handling for Strata Residential Property Managers. Penerbit UTHM, 2026. Accessed: Aug. 26, 2026. [Online]. Available: https://monograph.uthm.edu.my/index.php/penerbituthm/catalog/book/607